Every administrative inquiry, answered and documented.
The agent answers new-patient calls around the clock, handles concurrent conversations across phone, SMS, chat, and web forms, and hands your team a structured admissions record, not a voicemail.
Book a workflow demoAn administrative question
The agent answers from reviewed, approved knowledge.
A clinical question
It is never answered. It routes to your clinician.
Staff resume with context
Transcript, collected details and priority attached.
Caller: Do you have anything available this week?
Agent: Yes. The next opening is tomorrow at 10:15 AM. I can hold it while we verify benefits.
Answered from Admissions FAQ v12
Caller: What level of care would my son need?
Clinical question. Not answered.
Transferred to the admissions clinician with the full transcript, collected details and priority flag.
Answers from approved knowledge
Program availability
Locations and directions
Admissions criteria, safe to share
Next-step instructions
Every handoff includes
Reason for transfer
Everything already collected
What remains for a person
Priority and deadline
What it handles
On the call
- Answers new-patient calls around the clock
- Handles concurrent calls without a queue
- Answers approved questions about programs, locations, and next steps
Captures
- Demographic and contact information
- Requested program or level of care
- Insurance information, collected securely
Safety and handoff
- Detects language requiring immediate human escalation
- Transfers calls to the appropriate employee
- Creates a structured admissions record
- Sends secure follow-up messages
English and Spanish, once operationally ready.
A sample inbound scenario
A family member calls at 11:47 p.m. asking whether you take Anthem. The agent explains it can help with administrative intake, collects contact details and program interest, texts a secure link for the insurance card, and books the next available assessment, then flags the record for human review before first outreach.
- Phone, SMS, web chat, and form channels
- Secure insurance-card capture link
- Assessment held on real availability
- Structured summary in the morning queue
Inbound call · 11:47 PM
4 min
Approved answers, not improvisation
The agent answers only from a governed library your team controls: programs, locations, availability, and next steps. Anything outside that library, and any clinical or crisis language, transfers to a person immediately with the transcript attached.
- Approved-response controls
- Crisis-language escalation
- One-tap transfer to staff
- Call disposition on every conversation
Escalation review
100%
Quality your admissions director can inspect
Every conversation produces a transcript, a structured summary, an information-completeness score, and adherence checks against your approved scripts, so call quality is reviewed from evidence, not anecdotes.
- Transcript and recording where legally permitted
- Information-completeness score
- Approved-script adherence
- Human correction feedback loop
Call quality · this week
96%
Implementation library
Research the workflow before you evaluate the product.
The guardrail
The agent performs no clinical assessment and determines no treatment placement. AI handles the administrative conversation; your clinicians retain every clinical decision.