Platform overview

The administrative front door, run as one workflow.

Marsa Health moves a prospective patient from first inquiry to a verified, scheduled, authorization-ready admission, above your EHR, beside your team, with people in control of every sensitive decision.

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Respond

Every inquiry answered (phone, chat, SMS, and forms), day and night

Qualify

Structured intake with demographics, program interest, and insurance

Clear

Benefits verified with confidence levels and a human review queue

Convert

Assessment booked, follow-up running, clean handoff to your team

Product modules

Five modules. One admissions record.

AI Admissions Agent

The agent answers new-patient calls around the clock, handles concurrent conversations across phone, SMS, chat, and web forms, and hands your team a structured admissions record, not a voicemail.

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Verification of Benefits

From insurance-card capture to a patient-friendly financial summary, every verification shows its source, timestamp, confidence level, and what still needs human confirmation, so admissions and billing act on the same facts.

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Scheduling & Follow-Up

Program-specific scheduling rules put assessments and tours on real availability, while follow-up sequences recover abandoned intakes, missed calls, and silent inquiries, until a person takes over.

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Early access

Prior Authorization

The copilot identifies payer requirements at intake, assembles the packet checklist, tracks status and expirations, and structures denial reasons into workable appeals, with a person reviewing everything before it leaves.

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Admissions Analytics

New inquiries, unanswered calls, VOB status, conversion by stage, follow-ups due, and revenue at risk, by location, referral source, hour, and admissions representative.

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Human-in-the-loop, everywhere

Escalation, review queues, approvals, and audit history run through every module. AI does administrative work, people make the calls that matter.

Our responsible-AI commitments

Keeps your phone numbers

Calls route through your existing lines; the agent answers what your team can't reach.

Keeps your EHR

Structured records sync into your chart and CRM. Marsa Health never replaces them.

Proves the outcome

Response time, VOB turnaround, and conversion are measured from day one.