Book the next step. Then make sure it happens.
Program-specific scheduling rules put assessments and tours on real availability, while follow-up sequences recover abandoned intakes, missed calls, and silent inquiries, until a person takes over.
Book a workflow demo- 11:43 PM
Inquiry received by phone
Answered on the second ring
- 11:49 PM
Secure insurance link sent by SMS
Quiet hours respected: no voice callback
- 12:07 AM
Insurance card received
Parsed and attached to the record
- 8:04 AM
Benefits reviewed
One field routed to staff: coinsurance
- 8:12 AM
Assessment booked
Tomorrow 10:15 AM · reminders scheduled
- 9:00 AM
Admissions rep receives summary
Priority 2 · one open item
Assessment calendar · North campus
Next available, held in real time
SMS · confirmation
You're confirmed for tomorrow, 10:15 AM at North campus. Reply R to reschedule.
Marsa · delivered 8:12 AM
Thank you. We'll be there at 10:15.
Family · 8:14 AM
What it handles
- Program-specific scheduling rules
- Provider and facility availability
- Assessment and tour scheduling
- Location and level-of-care routing
- Time-zone awareness
- Appointment reminders and rescheduling
- Waitlist management
- Missed-call text-back
- Abandoned-intake and no-response sequences
- Re-engagement of old inquiries
- Family-member follow-up with appropriate consent
- Referral-source notifications
- Frequency and quiet-hour controls
- Complete communication timeline
Scheduling that knows your programs
Residential, detox, IOP, and outpatient each have their own rules: who assesses, where, and how fast. Scheduling routes by location and level of care, respects staff approval steps, and syncs to your calendars and EHR.
- Level-of-care routing
- Staff approval when needed
- Calendar and EHR synchronization
- Waitlists when capacity is tight
Assessment scheduling
10:15 AM
Follow-up nobody has to remember
Most products capture a lead and stop. Marsa Health actively moves it: an abandoned web intake gets a secure resume link, a missed call gets an immediate text-back, and a quiet inquiry enters a measured re-engagement sequence.
- Abandoned-intake recovery
- Missed-call text-back
- No-response sequences
- Old-inquiry re-engagement
Follow-up sequences
38 active
Respectful by design
Quiet hours, frequency caps, consent controls, and instant human takeover keep automated outreach appropriate for the sensitivity of this work. Every touch lands on one communication timeline your staff can read.
- Quiet-hour and frequency controls
- Consent-aware family follow-up
- One communication timeline
- Human takeover at any point
Outreach controls
9PM–8AM
Implementation library
Research the workflow before you evaluate the product.
The guardrail
Follow-up automation pauses the moment a person takes over, and every message respects the consent and quiet-hour rules your organization sets.