The 2 a.m. call is the one that matters most.
Substance-use admissions are urgent, family-driven, and financially complex. Marsa Health answers every inquiry, clears benefits fast, and keeps 42 CFR Part 2 obligations in view from the first word.
Book a workflow demoPart 2 confidentiality from first contact
SUD records carry stricter rules than HIPAA alone. Consent controls, restricted disclosures, and audit history apply from the first inquiry, not after the chart is created.
Detox and residential intake move in hours
When a family decides, the window is short. Intake, insurance capture, VOB, and bed confirmation are compressed into one same-night workflow.
Family-member inquiries are the norm
The caller is often a parent or spouse. The agent handles third-party conversations with appropriate consent boundaries and keeps the family informed without oversharing.
Multiple levels of care, one front door
Detox, residential, PHP, IOP, and outpatient each route differently. Program interest and clinical urgency route to the right location and the right human.
Bed and program availability drive routing
Census-aware scheduling stops your team from booking assessments into programs that can't admit this week.
VOB and authorization before arrival
Out-of-network questions, deductible reality, and residential authorization requirements surface before transport is arranged, not after.
Overnight SUD inquiry · demo data
Human escalation: Any mention of overdose, withdrawal distress, or immediate danger transfers to your on-call staff instantly, with the transcript attached.