Calculator
Admissions staffing calculator
Coverage problems are usually arithmetic, not effort. Enter your inquiry volume, handle time and team size to see whether business-hours capacity can absorb the work, and how much arrives after hours.
Coverage picture
Total workload72 h / mo
Arriving after hours22 h / mo
Business-hours coverageCovered
Illustrative estimate from your inputs. Assumes 160 productive hours per FTE per month before breaks, training and meetings. After-hours load is uncovered by definition.
Interpretation guide
How to use this number
Use the output as a decision aid: verify the inputs, read the operational signal, then choose what to measure or change next.
Use productive hours, not paid hours
The tool assumes 160 productive hours per FTE before breaks, training and meetings. Adjust your FTE input down if your team carries other duties.
Read the after-hours number separately
After-hours load is structurally uncovered. Hiring for it is expensive; covering it with a workflow is usually the comparison that matters.
Recheck after any marketing push
Coverage that works at 240 inquiries fails quietly at 400. Re-run the model before campaigns, not after the complaints.
Method & assumptions
Workload equals monthly inquiries multiplied by average handle minutes, divided by 60. Business-hours coverage compares available FTE hours (160 per FTE) against the business-hours share of workload. After-hours load is reported separately because it is uncovered by definition.
Continue the workflow
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